Terms of Service

Last updated: 19 September 2026

These Terms of Service (“Terms”) govern your use of the websites, tools, software and services of SciverraTech for Integrated Scientific and Engineering Solutions (“SciverraTech”, “we”, “us” or “our”), including sciverra.com, tools.sciverra.com and the services we provide on Meta’s WhatsApp Business Platform (together, the “Services”).

By using the Services you agree to these Terms. If you use them on behalf of an organisation, you confirm that you are authorised to accept these Terms for it, and “you” includes that organisation. If you do not agree, do not use the Services.

Our Privacy Policy explains how we handle personal data, and our Data Deletion Instructions explain how to ask us to delete it. Please read them together with these Terms.

1. About us

The Services are provided by SciverraTech, a company registered in Egypt:

2. Our Services

We provide:

• integrated scientific, engineering, IT and software solutions for organisations, such as medical imaging systems (RIS/PACS), server management and custom software;
• free online scientific and engineering tools on tools.sciverra.com; and
• WhatsApp Business Platform services: as a Tech Provider on Meta’s WhatsApp Business Platform, we help businesses connect their WhatsApp Business Accounts and send and receive WhatsApp messages through the WhatsApp Business Platform (Cloud API), including onboarding, message templates, conversation routing, automation and reporting.

Some Services are provided under a separate quotation, order form or agreement (an “Order”). If an Order conflicts with these Terms, the Order prevails for that Service.

3. Eligibility and accounts

• You must be at least 18 years old (or the age of majority where you live, if higher) and able to enter into a binding contract to create an account or order our business Services, which are provided to businesses and professionals only.
• You must give accurate information and keep it up to date.
• You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately at info@sciverra.com if you suspect unauthorised use.

4. WhatsApp Business Platform services

4.1 Meta’s terms and policies

To use our WhatsApp services you must accept and comply with Meta’s and WhatsApp’s terms and policies that apply to you, including the WhatsApp Business Terms of Service and the WhatsApp Business Messaging and Commerce policies, as updated from time to time. Meta may review, limit or suspend WhatsApp Business Accounts, phone numbers or message templates, and we cannot override its decisions.

4.2 Your WhatsApp Business Account

You connect your own WhatsApp Business Account to our Services, for example through Meta’s Embedded Signup. You remain the owner of your WhatsApp Business Account, phone numbers and business profile, and you authorise us to access them only as needed to provide the Services you use. You can remove our access at any time in your Meta business settings or by contacting us.

4.3 Your responsibilities when messaging

You must:

• obtain the opt-in required by WhatsApp’s policies and applicable law before you message anyone, and stop messaging people who ask you to;
• use message templates approved by Meta where required, and send only messages that people have asked for or would reasonably expect;
• not send spam, bulk unsolicited messages, or unlawful, misleading, harmful or otherwise prohibited content, and not sell or promote prohibited goods or services;
• not ask people to share full payment card numbers, financial account numbers, national identity numbers or other sensitive identifiers over WhatsApp;
• give the people you message a privacy notice that explains how you use their data, and respond to their requests about it;
• where you use automated replies or a chatbot, make it clear when people are talking to an automated system and give them a clear way to reach a person.

4.4 Meta’s charges

Meta charges for WhatsApp messaging under its own pricing. How those charges are paid — directly by you to Meta or through us — and the fees for our Services are set out in your Order.

4.5 Availability

Our WhatsApp services depend on Meta’s systems. We are not responsible for interruptions, delays, restrictions, changes or discontinued features caused by Meta, or for Meta’s enforcement of its policies.

5. Acceptable use

When using any of the Services, you must not:

• break any law or regulation, or infringe anyone’s rights, including privacy and intellectual property rights;
• upload or send malware or any other harmful code;
• try to gain unauthorised access to, probe, overload or disrupt the Services or related systems;
• scrape, copy or access the Services by automated means beyond normal use without our written permission;
• copy, modify, reverse engineer or resell the Services, except where the law allows it or we agree in writing;
• impersonate anyone or misrepresent your connection with anyone; or
• use the Services to harass, defraud or harm others, or to send unsolicited communications.

6. Your content and data

You keep ownership of the content and data you submit to or send through the Services, including messages sent and received through our WhatsApp services (“Your Content”). You give us a limited, non-exclusive licence to host, process, transmit and display Your Content only as needed to provide, secure and support the Services, and as described in our Privacy Policy.

For personal data about your customers that we process through our WhatsApp services, you are the controller and we act as your processor. We process that data only on your instructions and under our agreement with you, keep it confidential and secure, and delete it when our Services end, as described in our Privacy Policy and Data Deletion Instructions. You are responsible for having a lawful basis for the processing and for giving people the notices the law requires.

You are responsible for Your Content and for making sure you have the rights and permissions needed to use it with the Services.

7. Free tools and information

Our free tools, calculators and published content are provided for general information and educational purposes and are not professional advice. Check results independently before relying on them for professional, engineering, medical, safety-critical or legal decisions.

8. Fees and payment

Fees for paid Services are set out in the applicable Order, and our Payment Terms apply. Unless stated otherwise, fees exclude applicable taxes such as value-added tax. We may suspend paid Services if an invoice remains unpaid after we have given you notice.

9. Intellectual property

The Services, including our software, websites, tools, content, logos and trade marks, belong to SciverraTech or our licensors. Subject to these Terms, we give you a limited, non-exclusive, non-transferable right to use the Services for their intended purpose. No other rights are granted. If you send us feedback or suggestions, we may use them without any obligation to you.

10. Third-party services

The Services work with third-party products and services, such as Meta and WhatsApp, Google and hosting providers. Your use of them is governed by their own terms and policies, and we are not responsible for them.

11. Confidentiality

Each of us will keep confidential the non-public information the other shares in connection with the Services and use it only to provide or receive the Services, unless the information becomes public without a breach of these Terms or its disclosure is required by law.

12. Suspension and termination

• You may stop using the Services at any time. Business customers may end paid Services as set out in their Order.
• We may suspend or end your access to the Services if you seriously or repeatedly breach these Terms or Meta’s policies, if the law or Meta requires it, or to protect the Services, our customers or others. Where reasonable, we will give you notice first.
• When your use of a Service ends, we stop accessing your WhatsApp Business Account and delete your data as described in our Privacy Policy, after giving business customers a reasonable opportunity to export their data where applicable.
• Sections that by their nature should continue after termination, including sections 6, 9, 11, 13, 14, 15 and 17, continue to apply.

13. Disclaimers

To the extent permitted by law, the Services are provided “as is” and “as available”. We do not promise that they will be uninterrupted, error-free or suitable for a particular purpose, except as expressly agreed in an Order.

14. Limitation of liability

To the extent permitted by applicable law:

• we are not liable for indirect or consequential loss, or for loss of profits, revenue, business, data or goodwill; and
• our total liability arising out of or relating to the Services is limited to the amount you paid us for the relevant Services in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability for fraud or gross negligence, or any other liability that cannot be limited or excluded by law.

15. Indemnity

You will compensate us for losses, costs and claims brought by third parties (including Meta or regulators) arising from Your Content, the messages you send, or your breach of these Terms, Meta’s policies or the law.

16. Changes to the Services and these Terms

We may change the Services and these Terms from time to time, for example to reflect new features, changes to Meta’s platform or legal requirements. We will publish updated Terms on this page with a new “Last updated” date and, for significant changes, give business customers reasonable notice. If you keep using the Services after the changes take effect, you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt. We will first try to resolve any dispute amicably; if it is not resolved within 30 days, it will be settled by the competent courts of the Arab Republic of Egypt. This does not affect any mandatory rights you have under the law of the country where you live.

18. General

• Entire agreement: these Terms, together with any Order and the policies referred to in them, are the whole agreement between you and us about the Services.
• Severability: if any part of these Terms is found invalid, the rest remains in force.
• No waiver: if we do not enforce a right straight away, we can still enforce it later.
• Assignment: you may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours as part of a reorganisation, merger or sale of our business.
• Events beyond our control: we are not responsible for delays or failures caused by events beyond our reasonable control, including outages of third-party platforms such as Meta’s.
• Language: these Terms may also be published in Arabic. If the versions differ, the English version prevails to the extent permitted by law.

19. Contact us

SciverraTech for Integrated Scientific and Engineering Solutions
10A Hussein Wassef St., Mesaha Square, Dokki, Giza 12611, Egypt
Email: info@sciverra.com
Commercial Register No. 47194 · Tax ID 772352194