Privacy Policy
Last updated: 19 September 2026
This Privacy Policy explains how SciverraTech for Integrated Scientific and Engineering Solutions (“SciverraTech”, “we”, “us” or “our”) collects, uses, shares, keeps and protects personal data when you visit sciverra.com or our tools site tools.sciverra.com, contact us, or use our services — including the services we provide to businesses on Meta’s WhatsApp Business Platform as a Tech Provider.
In short
- We use personal data only to provide, secure and improve our services and to communicate with you.
- We never sell personal data, and we do not use data we receive from Meta or WhatsApp for advertising or profiling.
- When a business uses our WhatsApp services to talk to you, that business decides how your conversation data is used; we process it only on its behalf.
- You can ask us to access, correct or delete your data at any time by emailing info@sciverra.com — see our Data Deletion Instructions.
1. Who we are
SciverraTech is an Egyptian company providing integrated scientific, engineering, IT and software solutions. We are responsible (as “controller”) for personal data processed for our own purposes, such as running our websites and tools and dealing with enquiries and customers. When we provide WhatsApp Business Platform services to a business customer, we process the data of the people that business communicates with on the customer’s behalf (as its “processor”) — see section 4.
| Legal name | SciverraTech for Integrated Scientific and Engineering Solutions |
|---|---|
| Legal name (Arabic) | سايڤيرا تيك للحلول العلمية والهندسية المتكاملة |
| Commercial Register No. | 47194 |
| Tax ID | 772352194 |
| Address | 10A Hussein Wassef St., Mesaha Square, Dokki, Giza 12611, Egypt |
| info@sciverra.com |
2. Personal data we collect
2.1 Information you give us
- Enquiries and communications: your name, email address, phone number, company and the content of the messages you send us through our contact form, by email or through the chat on our website. Our team may read and reply to website chats.
- Tool accounts: if you create an account on our tools site, your email address, name and password (stored only in hashed form), or the name, email address and account ID shared by a sign-in provider you choose to use.
- Content you submit to our tools: the values you enter, files you upload for processing (for example documents for conversion or CV content for our CV tools) and results you choose to save.
- Business customer information: names and contact details of your staff, billing and tax details, and our communications and agreements with you.
2.2 Information collected automatically
- Device and usage data: IP address, browser and device type, approximate location derived from the IP address (country and city), pages viewed, the referring page, and the date and time of visits.
- Tool usage logs: which tools are used and when, together with the inputs and outputs of calculations, so that we can troubleshoot and improve our tools.
- Cookies and similar technologies: see section 7.
2.3 Data we receive through Meta and the WhatsApp Business Platform
When a business connects its WhatsApp Business Account to our services (for example through Meta’s Embedded Signup and Facebook Login for Business), Meta shares the following with us, with that business’s authorisation:
- Business account data: the business’s Meta business portfolio ID and name, WhatsApp Business Account ID, phone number IDs and display phone numbers, verified business name and profile, message templates, account status and quality information, and access tokens that allow our systems to act for the business.
- The person who connects the account: their name, Meta user ID and email address, as shared through Facebook Login.
- Messaging data: for people who exchange WhatsApp messages with the business through our services — WhatsApp phone number and ID, WhatsApp profile name, message content and any media, locations or contacts shared, timestamps, and message delivery and read statuses.
We request only the Meta permissions needed to provide these services, such as whatsapp_business_management, whatsapp_business_messaging and business_management, and we use the data they give us only as described in this policy.
3. How we use personal data
| Purpose | Legal basis |
|---|---|
| Answering enquiries, providing support and communicating with you | Steps you ask us to take; our legitimate interests |
| Providing and operating our websites, tools and services, including your account | Performance of a contract; our legitimate interests |
| Providing WhatsApp Business Platform services to business customers: connecting accounts, sending and receiving messages, managing message templates, routing conversations to the customer’s team, running automations the customer enables, and reporting | Performance of our contract with the business customer, which is responsible for having its own legal basis (such as your opt-in) |
| Keeping our services secure, preventing fraud, spam and abuse, and enforcing our terms and Meta’s policies | Our legitimate interests; legal obligations |
| Measuring and improving our websites and tools with analytics | Your consent where required; our legitimate interests |
| Showing advertising on our free tools site (Google AdSense) | Your consent where required |
| Invoicing, accounting and complying with the law | Legal obligations |
| Sending service notices and, if you agree, news about our services | Performance of a contract; your consent |
What we never do with data from Meta or WhatsApp
- We do not sell, rent or trade it, or share it with data brokers.
- We do not use it to advertise or market to the people who message our customers, or to build profiles of them.
- We do not use WhatsApp message content to train general-purpose artificial-intelligence models.
- We use it only to provide the services the business customer has asked for, in line with Meta’s Platform Terms and WhatsApp’s business policies.
4. Our WhatsApp Business Platform services
We help businesses use Meta’s WhatsApp Business Platform to communicate with their customers. If you message, or receive messages from, a business that uses our services:
- The business is in charge of your conversation. It decides which messages are sent, to whom and why, and how the resulting data is used. It acts as the controller of your data, and we process it only on its instructions and under our agreement with it.
- The business must have your permission. WhatsApp’s policies and the law require businesses to obtain your opt-in before messaging you and to respect your request to stop.
- Meta carries the messages. Messages sent through the WhatsApp Business Platform pass through Meta’s systems and are also processed by Meta under the WhatsApp Privacy Policy and WhatsApp’s terms.
- Automated replies. If the business uses automated responses or a chatbot through our services, your messages are processed automatically to generate replies for that business, and the business must give you a way to reach a person.
- You stay in control. You can stop a conversation, or block or report the business in WhatsApp, at any time, and ask the business or us to delete your data (see our Data Deletion Instructions).
If you contact us about a conversation with one of our business customers, we will pass your request to that business and help it respond.
5. How we share personal data
We share personal data only as follows:
- Meta Platforms (WhatsApp): to send and receive messages and to manage WhatsApp Business Accounts for our business customers.
- Our business customers: the business you communicate with through our WhatsApp services has access to your conversation with it.
- Service providers that process data for us under confidentiality and data-protection obligations, only to provide their services to us: hosting and infrastructure providers, website chat and automation tools (such as Botpress), analytics (Google Analytics) and, on our tools site, advertising (Google AdSense).
- Professional advisers such as lawyers, accountants and auditors, under a duty of confidentiality.
- Authorities and others where the law requires it, or where necessary to protect the rights, safety or security of our users, our customers, us or others.
- A buyer or successor if our business is reorganised, merged or sold, subject to this policy.
We do not sell personal data.
6. International transfers
We are based in Egypt. Our service providers and Meta may process personal data in other countries. Where personal data is transferred outside Egypt, we take the steps required by applicable law — including Egypt’s Personal Data Protection Law (Law No. 151 of 2020) — to keep it protected, such as working only with providers bound by appropriate data-protection commitments.
7. Cookies and similar technologies
We use cookies and similar technologies (such as your browser’s local storage) as follows:
| Cookie or technology | Purpose and duration |
|---|---|
NEXT_LOCALE | Remembers your language (English or Arabic). Up to 1 year. |
| Sign-in and security cookies | Keep account and administrator sessions signed in and secure. Until you sign out or the session expires. |
| Local storage | Remembers your preferences and your website chat session on your device. Until you clear it. |
Google Analytics (_ga, _ga_*) | Measures visits and how our sites are used. Up to 2 years. |
| Google AdSense (tools site only) | Shows and measures ads. Google and its partners may use cookies to show ads based on your visits to our site and other websites. |
You can block or delete cookies in your browser settings, although some features may then not work. You can opt out of personalised advertising in Google’s Ads Settings, learn how Google uses information from sites that use its services, and install the Google Analytics opt-out browser add-on.
8. How long we keep personal data
We keep personal data only as long as we need it for the purposes above, then delete or anonymise it:
| Data | How long we keep it |
|---|---|
| Enquiries (contact form, email, website chat) | Up to 24 months after our last contact with you, unless they become part of a customer relationship |
| Tool accounts and saved results | Until you delete them or ask us to close your account |
| Files uploaded for conversion | Deleted automatically once processing is finished |
| Visitor and tool-usage logs | Up to 12 months |
| WhatsApp access tokens | Until the business removes our access or its account ends, then deleted promptly |
| Other WhatsApp business account data | While the account is connected to our services; deleted within 30 days after it is disconnected or closed |
| WhatsApp messaging data processed for a business | For as long as that business’s account is active or as it instructs; deleted within 30 days after the account ends or after a verified deletion request, unless the law requires us to keep it |
| Invoices and accounting records | For the period required by Egyptian tax and accounting law |
| Backups | Overwritten on a rolling basis; deleted data leaves our backups within 30 days |
9. How we protect personal data
We use technical and organisational measures appropriate to the risk, including:
- encryption in transit (HTTPS/TLS) for our websites and services;
- access limited to authorised personnel who need it for their work, protected by authentication;
- passwords stored only in hashed form, and access tokens and other credentials kept in restricted, secured storage;
- logging, monitoring and regular backups.
No system is completely secure. If a personal data breach affects you, we will notify you, the competent authorities and, where Meta’s terms require it, Meta, as the law requires.
10. Your rights
Depending on where you live — including under Egypt’s Personal Data Protection Law and, for people in the European Union or the United Kingdom, the GDPR — you have the right to:
- Access your personal data and receive a copy of it;
- Correct inaccurate or incomplete data;
- Delete your data — see our Data Deletion Instructions for how to ask, including for data we received through Meta or WhatsApp;
- Object to or restrict certain processing, including direct marketing;
- Withdraw your consent at any time where we rely on it (this does not affect processing that took place before);
- Receive your data in a portable, machine-readable format;
- Complain to a data protection authority — in Egypt, the Personal Data Protection Center.
To use any of these rights, email info@sciverra.com. We may ask you to confirm your identity, and we will respond within 30 days. Requests about a conversation with one of our business customers are handled as described in section 4.
11. Children
Our services are intended for businesses and adults and are not directed to anyone under 18. We do not knowingly collect personal data from children. If you believe a child has given us personal data, contact us and we will delete it.
12. Third-party services and links
Our websites link to, or include features from, third parties such as WhatsApp, Meta, Google and social networks. Their own privacy policies apply to the data they collect, including the WhatsApp Privacy Policy, the Meta Privacy Policy and the Google Privacy Policy.
13. Changes to this policy
We may update this Privacy Policy from time to time. We will publish the new version on this page with a new “Last updated” date and, if the changes are significant, tell you in advance where we can (for example by email to our business customers).
14. Contact us
For questions or requests about this policy or your personal data, contact:
SciverraTech for Integrated Scientific and Engineering Solutions
10A Hussein Wassef St., Mesaha Square, Dokki, Giza 12611, Egypt
Email: info@sciverra.com
Commercial Register No. 47194 · Tax ID 772352194